Card reissue bot for a Mastercard re-carding programme
An unattended bot that processed more than 40,000 card reissue requests end to end, validating each record, updating core systems and writing an audit-ready log for every transaction.
- Client
- Issuing bank or programme owner, delivered through Systems Limited
- Sector
- Payments, card issuing
- My role
- e.g. RPA developer
- Platform
- e.g. UiPath, unattended
- Duration
- X months, year
card reissue requests processed with no manual keying
of transactions with an audit-ready log
processed first time without exceptions
The problem
A re-carding programme means reissuing cards in bulk, and every request involves the same steps: validate the record, update the core card system and keep evidence of what was done. At tens of thousands of requests, doing that by hand is slow and expensive, and every keying error lands with a customer.
What I built
An unattended bot that works through the request queue on its own. It validates each record against the programme rules, updates the core systems and logs the outcome. Records that fail validation are set aside with the reason, so the operations team only touches the cases that need them.
- Robot
- People
- Systems
Results
- More than 40,000 requests processed with no manual keying.
- An audit trail for every transaction, ready for compliance review.
- Operations staff freed to handle exceptions only: add the time or headcount saved.